Shipping & Delivery

Custom apparel made easy — designed in minutes, delivered fast.

Creating a Custom Whiz account makes everything even simpler — you can track orders, save designs, reorder anytime and get faster help when you need support.

 

Production Times

Standard Orders

·        Production: 3–5 business days

·        Printed on demand

·        Includes full tracking

·        For the fastest updates, log in to your account to view your order status.

Event Express (2 Weeks)

Need your order urgently? Event Express delivers in 2 weeks (production + shipping).

To use Event Express, please contact us before placing your order.
 Logging in or creating an account helps us assist you more quickly.

Email: support@customwhiz.com

 

Bulk Orders (100+ Units)

Bulk orders are handled a little differently to ensure accurate pricing and reliable delivery.

Payment Method

Orders of 100 units or more are payable by bank transfer only.

Shipping Fee

Shipping is not calculated at checkout for bulk orders.
 Instead, our support team will provide a custom shipping quote based on weight, destination and delivery priority.

After you place a bulk order, our team will contact you directly with your shipping cost and bank transfer details.

Why This Process?

Bulk orders often require:

·        multiple cartons

·        freight-style shipping

·        custom packaging

·        coordinated production timelines

Handling these manually ensures you get the best possible pricing and a dependable delivery experience.

For help with bulk orders, email support@customwhiz.com.

 

Shipping Overview

·        Orders ship from China through our trusted 4PL logistics network

·        Full tracking included

·        No minimums — order 1 or 1,000

·        Multi-item orders may ship separately for faster delivery

How 4PL Shipping Works

Our 4PL system automatically selects the fastest and most reliable courier for your location.
 If you have an account, you can view tracking details directly in your dashboard.

 

Estimated Weight Guide

These ranges help you estimate shipping costs.
 Actual weight may vary slightly depending on size and fit.

·        Regular Tee: 160–200g

·        Box Fit Tee: 200–260g

·        Long Sleeve Tee: 220–300g

·        Kids Tee: 120–150g

·        Hoodie: 350–550g

·        Jumper: 450–650g

·        Singlet: 100–150g

 

Delivery Times & Rates

Transit times start once production is complete.

For full country-by-country rates, view the detailed table on the main Shipping Page.

 

Tracking

Tracking details are emailed once your order ships.
 If you have a Custom Whiz account, you can also view tracking inside your Order History.

No account yet?
 Create one to make tracking and reordering easier.

 

Customs & Duties

Your country may apply customs duties or VAT.
 These fees aren’t charged by Custom Whiz.

Most small apparel orders arrive without extra fees, but this varies by destination.

 

Undeliverable Parcels

If a parcel is returned due to an incorrect address or missed delivery, we can reship it for a small additional shipping fee.

If the issue was caused by us, reshipping is free.

Logging in helps us locate your order quickly and assist you efficiently.

 

Lost or Damaged Parcels

If your parcel is lost in transit, we will either:

·        resend your order for free,

·        issue store credit,

·        or provide a refund when required.

If your item is damaged or has a printing issue, send us a photo and we will reprint it for free.

If you're logged in, you can upload support details faster and see your replacement order in your account.

 

Returns & Replacements

Because every item is printed on demand, we cannot accept change-of-mind returns.

We’re happy to replace items or offer store credit for:

·        printing issues

·        damaged items

·        wrong items sent

Print Quality Guarantee

If the printing issue is on our end, we’ll reprint your item at no cost.

Refunds are available when required.

 

Frequently Asked Questions

Do all orders include tracking?

Yes — every order includes full tracking. You can view tracking in your account for easier updates.

Can I add Event Express after ordering?

Once your order enters production, upgrades aren’t possible.
 Log in and contact support for the quickest help.

Why did my items arrive separately?

Some items ship faster than others. Separate parcels help speed up delivery.

Will I have to pay customs fees?

Possibly, depending on your country’s import rules.

My parcel was returned. What now?

If it was due to address issues or missed delivery, we can reship it for a small fee.
 If it was our error, reshipping is free.
 Logging in helps us fix this faster.

My order arrived damaged. What should I do?

Send us a photo — we’ll reprint your item for free.

Do you accept change-of-mind returns?

Because everything is printed on demand, we cannot accept change-of-mind returns.

How are bulk orders handled?

Bulk orders (100+ units) are paid by bank transfer.
 Shipping is quoted separately by our support team after you place the order.

How do I contact support?

Email support@customwhiz.com
 For the fastest assistance, please log in or create an account.

 

Need Help?

We’re here to help with shipping, tracking, design questions or event deadlines.
 Email: support@customwhiz.com

For faster support and easier tracking, create a Custom Whiz account or log in.

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